Is your product faulty?
We offer a 90-day replacement period for faults on all lingerie, beachwear, costumes and footwear.
If your product is faulty, please contact our friendly customer service team via email, phone or live chat. Visit our Contact Us page for details.
We are not able to cover damage to garments that are the result of improper laundering. Please follow all care instructions carefully.
Is the product a poor fit?
Wrong size? Not the right style for you? Unwanted gift?
We offer a 90-day hassle free return policy for change of mind or unsuitability of lingerie, beachwear, costumes and footwear.
All returns must meet the following conditions:
* All labels are to be still attached to the product.
* Products are to be returned in the original undamaged box (where applicable).
* The product must not have been worn (except to try on for size).
* The product must not be damaged or soiled.
* The product must not be altered in any way.
Please note we do not accept returns on latex wear, hosiery and bodystockings.
You can post your return to:
Customer Care Team
PO Box 350
Abbotsford VIC 3067
Please ensure the following information is included with your return:
* Your full name
* Your order/invoice number
* Reason for returning the product
* Your instructions informing us how you would like the issue resolved.
Standard postage fees apply to all returns.
