As an industry leader in online retail, we are committed to providing you with not only high quality products, but also excellence in customer service.

We've built a reputation as a trusted and respected source of products in this industry so you can rest assured that ordering from us is safe, secure and private, whichever payment option you choose.

Security

* All purchases are made via a secure server.
* Your details remain confidential at all times.
* Your information will not be shared, passed on or sold to anyone outside of business. This information will always remain with us confidentially.

Privacy

Any issues relating to this site, including purchases, payment, packaging and contacts, are discreetly and confidentially handled.

For more information, view our Privacy & Discretion page.

Payment options

Choose from a range of flexible and convenient payment methods to suit your circumstances: 

* Credit card
* PayPal
* BPAY (Australian orders only)
* Cheque or money order (Australian orders only)
* Direct deposit (Australian orders only)
* Buy Now - Pay Later zipPay (Australian orders only)
* Play Now - Pay Later Afterpay (Australian orders only)
* Apple Pay.

We accept the following credit cards:

* Visa
* Mastercard
* American Express.

For your privacy, the transaction on your credit card statement will only state 'Excite Online Services' and will not include any reference to the product(s) purchased.

Contact your bank, credit union or building society for telephone or internet banking access if you do not already have it.

You will receive a receipt number as proof of payment.

Your order will be immediately dispatched upon receipt of funds.

If payment is not received within 5 business days, your order may be cancelled.

Our Biller name will appear as 'Excite Online Services Pty Ltd'.

Orders will be dispatched upon bank clearance of funds (usually 3-5 business days).

Please make you cheque or money order payable to: Excite Online Services Pty Ltd.

You can send your cheque or money order to:

Excite Online Services
Pty Ltd PO Box 350
Abbotsford VIC 3067

Please write your order number on the back of the cheque or money order and attach a printout of your order confirmation.

Your order number will be stated on your order confirmation form. An order confirmation form will be automatically emailed to you once your order has been submitted.

Please ensure your payment is sent as soon as possible. If payment is not received within 5 business days, your order may be cancelled. 

Orders will be dispatched upon receipt of funds.

Please transfer the total amount to:

Account name: Excite Online Services Pty Ltd
Bank: Westpac Banking Corporation, Treetops Square, 2 Classic Way, Burleigh Waters QLD, 4220
BSB: 034610
Account Number: 205236
SWIFT NUMBER: WPACAU2S

Funds must be transferred as soon as your order is placed. When transferring funds, use your order number as the reference number.

If payment is not received within 5 business days, your order may be cancelled.

zipPay is a smart and easy payment option, powered by zipMoney, that lets you shop today and pay later for your purchases:

* Up to $1,000 credit to shop anytime
* 2 minutes to apply online
* Instant online approval
* Low easy monthly payments
* No interest to ever pay
* Use zipPay credit at any online store.

Afterpay is a digital service that makes it possible to buy something now and pay it off in fortnightly instalments:

* For orders up to $1,000
* 2 minutes to apply online
* Instant online approval
* Pay for your order in equal fortnightly payments
* No interest, no additional fees if you pay on time.